What is the first step to handle Engagement Macros?

The first step to handle Engagement Macros is to choose the status. This is because selecting the status allows you to categorize and organize your engagement effectively, determining how you will manage interactions based on their current state. By establishing the status, you set the groundwork for the subsequent actions you may take, whether it involves addressing inquiries, resolving issues, or tracking customer sentiments.

Choosing status provides clarity on how to engage with the audience and prioritizes tasks that need immediate attention. Once the status is defined, you can further refine your approach by selecting priority, sentiment, or assigning tasks, but this foundational step is crucial for efficient engagement management.