What user roles are allowed to create or edit macros for the Tenant?

The user roles that are allowed to create or edit macros for the Tenant include Admin Only and Super User.

Admin users typically have the highest level of permissions within a system, enabling them to configure settings, manage users, and implement changes that affect the entire organization. This includes the ability to create or manage macros, which are automated sequences of actions designed to streamline and enhance productivity in managing customer interactions.

Super Users are often designated as advanced users with extensive knowledge and skills about the platform. They are typically empowered to handle more complex functions that lower-tier users cannot, such as creating and editing macros that can substantially affect how the team operates and interacts with the system.

Other user roles, such as Full Users or Basic Users, usually have restricted capabilities focused on day-to-day operations, which do not include the authority to create or modify macros. By limiting macro creation and editing to Admins and Super Users, organizations ensure that these critical tools are managed by experienced personnel who understand the impact that macros can have on workflows, processes, and customer engagement.